Sexualisation of the Industry Feature: How to Handle Inappropriate Client Behaviour in Salons and Clinics

Inappropriate client behaviour is one of the most uncomfortable realities faced by beauty and wellness professionals, not because it’s rare, but because it’s often minimised, rationalised, or silently endured. Julie Knight’s Winter article addresses this reality with clarity, compassion, and authority.

Rather than focusing on extreme incidents alone, Julie highlights how boundary-crossing behaviour often begins subtly. Comments that feel “off,” requests that stretch comfort, or repeated micro-violations can gradually erode a professional’s sense of safety. Too often, these moments are dismissed as misunderstandings, leaving professionals doubting themselves rather than trusting their instincts.

Julie’s article offers a framework for recognising inappropriate behaviour early and responding in a way that protects both safety and professionalism. She provides practical language, response strategies, and clear reminders of professional rights, reinforcing that boundaries are not optional or rude, but fundamental to ethical practice.

Importantly, this piece removes shame from the conversation. Julie acknowledges how power dynamics, client expectations, and fear of reputational damage can make speaking up feel risky. Her guidance supports professionals to act calmly, confidently, and within their remit - without escalation or self-blame.

This article is essential reading for anyone who works one-to-one with clients and wants to feel prepared rather than caught off-guard. It restores agency, reinforces professional authority, and reminds readers that safety is a shared responsibility - never a personal failure.

Julie’s full article is available in the Winter edition for those seeking calm, practical support around professional safety.